Shipping policy

Shipping Policy

Here at Scooter Bikes parts and accessories, we aim to provide fast, reliable shipping on all orders. Please review the details of our shipping policy below, which is in line with Australian Consumer Law and ensures you have a positive shopping experience.

Processing Time

  • Orders are typically processed and dispatched within 1-2 business days from the date of purchase, excluding weekends and public holidays.

  • Once your order has been processed, you will receive a tracking number via email to monitor the delivery progress.

Shipping Methods and Delivery Times

We offer several shipping methods to suit your needs. The expected delivery times are as follows:

  • Standard Shipping: Estimated delivery within 5-7 business days (depending on your location).

  • Express Shipping: Estimated delivery within 1-3 business days (depending on your location).

Please note that these delivery timeframes are estimates and may vary depending on factors such as location, shipping carrier, and unforeseen delays.

Shipping Costs

Shipping costs are calculated at checkout based on the weight and size of the items in your order and the delivery address.

  • Free Standard Shipping: We offer free standard shipping on orders over [Insert Amount] within Australia.

  • Express Shipping: Additional charges apply based on the chosen shipping method.

Shipping Restrictions

We currently ship to addresses within Australia. Unfortunately, we do not offer international shipping at this time.

Damaged or Lost Items

While we take great care in packaging your order, sometimes accidents do happen. If your order arrives damaged or is lost during shipping, please contact us immediately via our Contact Page. We will work with the carrier to resolve the issue and, if necessary, offer you a replacement or refund in line with Australian Consumer Law.

Delays and Unforeseen Circumstances

Occasionally, circumstances beyond our control, such as weather, customs delays, overseas shipping delays or strikes, may cause shipping delays. While we strive to meet estimated delivery times, these delays are not the responsibility of Scooter Bikes parts and Accessories, and we ask for your understanding.

Customer Responsibility

It is the customer's responsibility to ensure that the shipping address provided is accurate and complete. If the wrong address is provided and the package is returned or undelivered, the customer will be responsible for additional shipping costs.

Australian Consumer Law

Under Australian Consumer Law, we ensure that products are delivered in a timely manner, and if there is a fault with the product or a significant delay in delivery, you have the right to a remedy (refund, replacement, or repair) as required. If you believe your product is faulty, damaged, or does not arrive as expected, please contact us as soon as possible, and we will ensure that the issue is addressed.

Contact Us

For any questions or concerns regarding shipping, please reach out to our customer service team at scooterbikeswholesale@gmail.com, and we will be happy to assist you.