Refund policy

Return Policy

Here at Scooter Bikes parts and accessories, we are committed to ensuring that you are satisfied with your purchase. If you are not completely satisfied with your consumable products, please review our return policy below.

Eligibility for Returns

We understand that sometimes returns are necessary, and we want to make the process as easy as possible. To be eligible for a return or exchange on consumable products (such as bicycle and scooter parts), the following conditions must be met:

  1. Timeframe: Returns must be made within 30 days from the date of purchase.

  2. Original Condition: The product must be in its original, unused, and undamaged condition. This includes any packaging, seals, and labels still intact and the product being in a state that is suitable for resale.

  3. No Use or Damage: We do not accept returns or issue refunds for products that have been used or damaged through misuse, neglect, or any reason unrelated to the manufacturer’s fault.

  4. Proof of Purchase: A valid proof of purchase (receipt or order confirmation) is required to process any returns or exchanges.

Exclusions

Please note that we cannot accept returns or issue refunds for the following:

  • Products that have been used or installed.

  • Products that show signs of damage not caused by the supplier or manufacturer.

  • Items that are on clearance or marked as final sale.

Refunds and Exchanges

Once we receive and inspect the returned product, we will notify you of the status of your return. If the return is approved, we will process:

  • A refund to the original payment method.

  • Or an exchange for a product of equal or lesser value, depending on availability.

Please note, shipping costs associated with returns or exchanges are the responsibility of the customer, unless the product was faulty or damaged upon arrival.

Faulty Products

If you believe the product is faulty or damaged due to a manufacturer error, please contact us within 30 days of purchase. We will assess the issue and offer either a replacement, exchange, or refund, in line with your consumer rights under the Australian Consumer Law.

Contact Us

For any inquiries regarding returns or exchanges, please contact us at [Your Contact Information], and our customer service team will be happy to assist you.